Kikra's Privacy Policy — Your Information Is Secure

Under Kikra's Privacy Policy, we collect two types of data — information you provide directly, and information collected automatically. Each category is explained in detail below.

Information You Provide:

• At registration: full name, date of birth, mobile number, and email address.
• During KYC verification: a copy of your National ID or passport, and a selfie.
• At payment: mobile banking number (bKash, Nagad, Rocket).
• When you contact customer support: message content, screenshots, or complaint details.

Automatically Collected Information:

• IP address and device type.
• Browser and operating system information.
• Logs of which pages you visited and how long you spent on them.
• Login activity, betting history, and transaction records.
• Cookies and local storage data.

Kikra uses your data only for the purposes listed below. If we ever need to use it for anything else, we will notify you in advance and obtain your consent.

Kikra never sells your information to advertising companies. However, anonymized analytics data (with no personal identifiers) may be used to improve our services.

Your data is stored in encrypted form on secure servers. Kikra uses internationally certified cloud infrastructure with multiple layers of data protection.

Retention Period:

• Active account data: retained for the duration the account remains active.
• After account closure: up to 5 years (as required by law).
• Transaction records: 7 years (as required by financial regulations).
• Customer support communications: 2 years.
• Log files: 90 days.

After the defined retention period, data is permanently deleted or anonymized so that individuals can no longer be identified.

Kikra does not share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Provider: With mobile banking providers such as bKash, Nagad, and Rocket — solely to process transactions.
• KYC Service Provider: Approved third parties for identity verification — bound by strict confidentiality agreements.
• Law Enforcement: In response to lawful requests from government authorities under applicable Bangladesh law.
• Technology Partners: Companies that support the technical operation of our site — they are not permitted to use your data for their own purposes.

All third parties we work with are required to uphold the same privacy standards. Kikra regularly reviews partner compliance.

Kikra's website and app use cookies and similar tracking technologies to enhance your experience and ensure the site functions properly.

Cookie Types:

• Essential Cookies: To maintain your login session and ensure site security. The site cannot function properly without these.
• Functional Cookies: To remember your preferred language, theme, or settings.
• Analytical Cookies: To understand how many people visit each page — without any personal information.
• Marketing Cookies: To show personalized content, only with your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of the site from working correctly.

Every registered Kikra user has the following rights over their own data. To exercise these rights, email us at support@kikra.ws.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request the permanent deletion of your data.
• Right to Restrict Processing: In certain circumstances, you can request that processing of your information be temporarily paused.
• Data Portability: You can export your data in a standard, portable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

Please note that in some cases, legal obligations may prevent us from deleting certain data — such as transaction records. If this applies, we will explain the reasons in detail.

Kikra's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Age is verified during the KYC process through National ID verification.
• If a user is found to be under 18, their account is immediately suspended and all associated data is deleted.

Kikra may update this Privacy Policy when necessary. You will be notified before any significant changes take effect.

• For minor updates: the "Last Updated" date at the top of the page will be revised.
• For major updates: a notification will be sent to your registered email or mobile number.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.

Previous versions of the Privacy Policy are kept on record and available upon request. If you do not agree with any changes, you are always free to close your account.

For any questions, complaints, or data-related requests regarding our Privacy Policy, please reach out through the following:

• Email: support@kikra.ws
• Live Chat: Directly through the website or app.
• Response Time: Typically within 24–72 hours.