Kikra Terms & Conditions — Fully in Bengali

By using the Kikra website (kikra.ws) or its mobile application, you agree to these Terms & Conditions. If you do not accept any part of these terms, please refrain from using Kikra's services.

These Terms and Conditions form a legally binding agreement between Kikra and its users. Kikra reserves the right to modify these terms at any time, with notice posted on the website before changes take effect.

Kikra's services are available to residents of Bangladesh only. Accessing the platform from countries where online gaming is prohibited constitutes a violation of these terms.

To create an account on Kikra, the following conditions must be met:

• You must be 18 years of age or older.
• Each individual may register only one account.
• All information provided at the time of registration must be accurate and kept up to date.
• Your account must be activated through mobile number verification.
• Members of the same household may hold separate accounts; however, verification may be required if the same device or payment method is used.

It is solely the user's responsibility to keep their account password and login credentials secure. Sharing account access with anyone else is strictly prohibited. If you suspect any unauthorized access, contact Kikra support immediately.

As part of the KYC (Know Your Customer) process, Kikra may request identity documents, proof of address, or payment verification at any time. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.

Kikra currently supports Bangladesh's most popular mobile banking methods:

• bKash — Minimum deposit ৳50
• Nagad — Minimum deposit ৳50
• Rocket — Minimum deposit BDT 100

Deposits are usually credited instantly. If a deposit does not appear, please contact support with your transaction ID.

Third-party deposits are not accepted. You must deposit directly from your own mobile banking account. Deposits sent from another person's number will be returned and a processing fee may apply.

The following conditions apply when withdrawing winnings:

• KYC verification must be completed before any withdrawal can be processed.
• Minimum withdrawal amount is BDT 200.
• Withdrawals are typically processed within 15 minutes to 4 hours.
• Additional verification may be required for your first withdrawal.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Daily withdrawal limits are determined by your VIP tier.

Withdrawals will only be sent to the mobile banking number used for the deposit. A withdrawal to a different number will require additional identity verification.

Kikra offers a range of bonuses and promotions. Each bonus carries its own specific terms, but the general conditions are outlined below:

• Welcome Bonus: Applicable on the first deposit only. Available once per account.
• Wagering Requirements: Most bonuses require a wager of 5x to 20x the bonus amount.
• Duration: Bonuses must generally be used within 30 days, after which they will expire.
• Game Restrictions: Some bonuses apply to specific games or categories only.
• Maximum Bet: A maximum single-bet limit applies while a bonus is active.

Kikra reserves the right to modify or cancel any bonus offer. Bonuses and associated winnings will be forfeited in cases of bonus abuse, collecting bonuses through multiple accounts, or any other fraudulent activity.

The following rules apply when placing bets on Kikra:

• Once a bet is confirmed, it cannot be cancelled.
• Kikra is not responsible for connectivity issues during live betting.
• If an event is cancelled, the stake for that bet will be refunded.
• Bets placed before an odds change will be settled at the original odds, provided the bet has been confirmed.
• If incorrect odds are displayed due to a technical error, Kikra reserves the right to void the affected bet.

Sports Betting, casino, and lottery each have their own detailed rules, available on the respective section pages. Kikra's decision is final in all disputes.

The following activities are strictly prohibited on Kikra:

• Creating multiple accounts or using another person's account.
• Placing bets using bots, scripts, or any automated software.
• Opening an account solely to claim and withdraw bonuses (bonus abuse).
• Money laundering or depositing funds from illegal sources.
• Colluding fraudulently with other users.
• Attempting to hack or gain unauthorized access to Kikra's systems or software.
• Operating an account under a false identity.

Kikra reserves the right to suspend or permanently close an account in the following circumstances:

• In the event of a terms violation.
• If KYC verification has not been completed.
• In cases of suspicious transactions or fraud.
• After an extended period of inactivity (more than 12 months).
• At the user's own request.

Users may close their account at any time. Any valid balance must be withdrawn before closure. Bonus balance is not withdrawable unless the wagering requirements have been met.

Kikra believes gaming is a form of entertainment — and it should never become a problem. That's why the following tools are available to all users:

• Daily / Weekly / Monthly Deposit Limits to set your preferences.
• Self-Exclusion — Lock your account for a set period of time.
• Reality Check — Session reminders to keep track of how long you've been playing.
• Cooling-Off Period — Take a break for anywhere between 24 hours and 6 months.

Use of Kikra by anyone under the age of 18 is strictly prohibited. We urge parents and guardians to use parental control software to prevent minors from accessing online gaming.

For any disputes or complaints, please contact Kikra's customer support team first. We aim to resolve all issues within 72 hours.

• Email for submitting complaints: support@kikra.ws
• Complaints can also be submitted via live chat.
• If unresolved, third-party mediation is available.

These terms are governed in accordance with international gaming laws. Where any conflict arises with applicable Bangladeshi law, local law shall take precedence.

These Terms & Conditions are available in both Bengali and English. In the event of any discrepancy, the English version shall be considered the authoritative text.